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HCR IT
Capability Framework (Beta)
This framework includes a
hierarchy of IT capabilities. This is used in HCR tools
and research and can be used by organizations to assess
maturity/capability levels.
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Initiative Type
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Key Features, Capabilities,
Benefits
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Sample Vendors And Products
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PC Hardware & Operating System Upgrades
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- Improved
performance, reliability, security,
manageability, productivity
- Notebook,
desktop, thin-client
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- Microsoft
Windows Vista, Linux, Red Hat, Novell
- Dell, HP,
Apple, Toshiba, Lenovo, Fujitsu, Acer, Sony,
Gateway
- Intel,
AMD
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Server Hardware & Software Upgrades
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Virtualization, consolidation, clustering
- Data
center optimization
- Improved
performance, reliability, manageability,
security
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Multi-core, 64-bit, RISC/Itanium, x86
- Web
servers, application servers, DBMS servers,
data warehouse servers, infrastructure
servers, high performance computing servers
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- Microsoft
Windows Server, Novell SUSE, Red hat, Unix,
Solaris, IBM AIX, HP-UX
- IBM, HP,
Dell, Sun, Fujitsu, Bull
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Infrastructure Management / Networking
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- Asset
inventory/management, OS management,
configuration management, change management,
systems management, software distribution,
application packaging
- Directory
services, group policy objects
- IPV6,
LAN, WAN
- VOIP -
voice over Internet protocol
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- Microsoft
System Center Configuration Manager, MDOP,
Active Directory
- IBM
Tivoli, BMC Software, CA Unicenter, HP,
LANDesk, Novell ZENworks, Symantec Altiris,
Cisco Systems
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Storage
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- Digital
storage of business data and documents
- Archival,
records management, tape backup, SAN, NAS,
disk arrays, iSCSI, fibre channel
- Capacity
management, performance analysis, storage
provisioning, quota management, event
management
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- EMC, HP,
IBM, Sun, Hitachi, EDS, Network Appliance
- IBM DB2,
Microsoft Exchange, Microsoft SQL Server,
Oracle, SAP
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Security
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- Security
planning, assessment, incident/breach
management
- Identity
and access management, encryption,
smartcards, authentication, authorization,
patch management
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Firewalls, antivirus, anti-malware,
anti-spyware, network access control,
information and data rights management
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- McAfee,
Symantec, CA, Trend Micro
- Cisco
Systems, NetIQ
- VeriSign,
IBM, Unisys
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Application Development / Architecture
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- Improved
software quality, integration, usability
- Custom
developed software
- Rapid
application development
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Middleware, application server
- Web
services, Service-Oriented Architecture,
SaaS (software as a service)
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Enterprise architecture (EA)
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- Microsoft
.NET, Visual Studio
- IBM
WebSphere, Rational
- Sun
Microsystems Java
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Java/J2EE/EE, Ruby on Rails, PHP, Python,
Perl
- Oracle
Fusion Middleware, Application Server
- BEA
Systems WebLogic, JBoss (Red Hat), SAP
NetWeaver
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Compliance, Governance, Risk
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- Methods
and software to ease compliance with
regulations such as HIPPA, Sarbanes-Oxley,
Basel II
- ITIL,
COBIT, Six Sigma, CMM, ISO 17799/9000, PMBOK
- Maturity
models (Microsoft’s Infrastructure
Optimization Maturity Model)
- Portfolio
management, IT-business alignment, balanced
scorecard, service level management, risk
management
- Business
continuity: disaster planning / recovery
- IT
governance, policies, internal audit,
monitoring
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BearingPoint, Deloitte, Ernst & Young, IBM,
KPMG, PricewaterhouseCoopers
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Outsourcing
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- Outsource
IT and business processes, applications,
infrastructure, or initiatives to reduce
costs and improve results
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Infrastructure management: helpdesk, on-site
support, desktop management, data center
services
- BPO -
business process outsourcing
- Offshore
services
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Application outsourcing, web hosting
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Accenture, Capgemini, Cognizant, CSC, EDS,
IBM, HP, Siemens, CompuCom, Infosys, Keane,
Perot Systems, Satyam, TCS, Wipro,
Getronics, Unisys
- AT&T,
IBM, MCI-Digex, Qwest, Rackspace, Verio
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Wireless/Mobile
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- Wireless
e-mail, mobile access to line-of-business
applications, unified communications,
- VPN,
mobile remote access, telecommuting
- Handheld
devices, smart phones, PDAs
- Wireless
LAN/WAN, 802.11n, WiMAX, CDMA, UMTS, GPRS,
EDGE
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- Microsoft
Windows Mobile, Palm, Symbian
- RIM
BlackBerry, Nokia, Apple iPhone, Sharp,
Motorola/Symbol, Fujitsu,
- 3Com,
Cisco Systems, Nortel Networks, Siemens
- Equant,
AT&T, MCI, BT, Sprint, Verizon
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Initiative Type
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Key Features, Capabilities,
Benefits
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Sample Vendors And Products
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Office Productivity Software
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- Word
processing, spreadsheets, personal
databases, presentation graphics software,
personal information management,
note-taking, task and project management,
document creation and publishing
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- Microsoft
Office 2007
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OpenOffice.org
- Sun
StarOffice
- Google
Apps
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Messaging / Collaboration
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- E-mail,
calendaring/scheduling, task management,
unified communications
- Real-time
collaboration, presence, instant messaging,
web conferencing
- Social
computing, blogs, wikis
- Team
workspaces, project management, discussion
threads, document workflow
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- Microsoft
SharePoint, Exchange, Live Meeting
- IBM
Domino / Lotus Notes
- Oracle
Collaboration Suite
- Sun Java
Enterprise System
- Novell
GroupWise
- WebEx
Communications
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Content Management
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- Document
management, web content management, document
imaging, records management, digital asset
management
- Knowledge
management, information management
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Intranets, Extranets, Portals
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- Microsoft
SharePoint
- EMC
Documentum, FileNet, Hummingbird, IBM
Content Management, Interwoven, Mobius
Management Systems, Open Text, Oracle
Content Services, Stellent, and Vignette
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E-commerce / Internet
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- Web sites
for external business information
dissemination, marketing, sales
transactions, etc.
- Web
storefronts, shopping cart management,
taxation, personalization, transaction
management, settlement and product
visualization
- B2B, B2C,
AJAX, mashups
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- Microsoft
IIS, Commerce Server
- ATG,
Escalate Retail, Comergent, Oracle, SAP
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Business Process Mgmt / Integration
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- Process
modeling, monitoring and management
- Workflow,
business rules, automation, electronic forms
- BAM
(business activity monitoring)
- EAI
(enterprise application integration)
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- Microsoft
BizTalk Server, Sharepoint Server
- Captaris
Workflow, EMC Documentum, Global 360, IBM
FileNet, Open Text
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Pegasystems, Oracle, SAP, TIBCO, webMethods,
BEA Systems, SeeBeyond, GXS, Sterling
Commerce
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Business Intelligence / Data Mgmt
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- Database
management systems (DBMS), data warehousing,
data marts, online transaction processing
(OLTP)
- Master
data management, data quality, metadata
- Financial
planning, corporate performance management,
reporting, analytics, dashboards,
scorecards, enterprise search, ETL, OLAP,
query
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- Microsoft
SQL Server, PerformancePoint Server
- Teradata,
IBM, Oracle, MySQL, Ingres, PostgreSQL,
Sybase
- Oracle
Hyperion, Business Objects, Informatica,
Cognos, Information Builders, MicroStrategy,
SAS
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Business Applications (Vertical, LOB)
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- Wide
variety of specialized software that helps
organizations streamline business processes
and improve results (enhance efficiency and
effectiveness)
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- Numerous
products/vendors for every business function
and industry
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CRM
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- Customer
Relationship Management
- Sales
force automation, marketing campaign
management, customer information management,
order entry, customer service management,
customer analytics, product configurators
- Hosted
CRM
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- Oracle
Siebel, PeopleSoft
- Onyx,
Sage, mySAP CRM, Salesforce.com, Amdocs
- Microsoft
Dynamics CRM
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ERP / Supply Chain
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Enterprise resource planning: supply
chain management, operations/production
management, inventory management,
planning/scheduling, finance/accounting,
human resource management, product
management, warehouse management, logistics,
purchasing, order entry, etc.
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- SAP
- Oracle
Fusion (E-Business Suite, J.D. Edwards,
PeopleSoft)
- Lawson,
Intentia, Infor, Sage, Ariba,
- Microsoft
Dynamics
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