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HCR IT Capability Framework (Beta)

This framework includes a hierarchy of IT capabilities.  This is used in HCR tools and research and can be used by organizations to assess maturity/capability levels. 

Infrastructure/Platform Technology Initiatives

Initiative Type

Key Features, Capabilities, Benefits

Sample Vendors And Products

PC Hardware & Operating System Upgrades

  • Improved performance, reliability, security, manageability, productivity
  • Notebook, desktop, thin-client
  • Microsoft Windows Vista, Linux, Red Hat, Novell
  • Dell, HP, Apple, Toshiba, Lenovo, Fujitsu, Acer, Sony, Gateway
  • Intel, AMD

Server Hardware & Software Upgrades

  • Virtualization, consolidation, clustering
  • Data center optimization
  • Improved performance, reliability, manageability, security
  • Multi-core, 64-bit, RISC/Itanium, x86
  • Web servers, application servers, DBMS servers, data warehouse servers, infrastructure servers, high performance computing servers
  • Microsoft Windows Server, Novell SUSE, Red hat, Unix, Solaris, IBM AIX, HP-UX
  • IBM, HP, Dell, Sun, Fujitsu, Bull

Infrastructure Management / Networking

  • Asset inventory/management, OS management, configuration management, change management, systems management, software distribution, application packaging
  • Directory services, group policy objects
  • IPV6, LAN, WAN
  • VOIP - voice over Internet protocol
  • Microsoft System Center Configuration Manager, MDOP, Active Directory
  • IBM Tivoli, BMC Software, CA Unicenter, HP, LANDesk, Novell ZENworks, Symantec Altiris, Cisco Systems


  • Digital storage of business data and documents
  • Archival, records management, tape backup, SAN, NAS, disk arrays, iSCSI, fibre channel
  • Capacity management, performance analysis, storage provisioning, quota management, event management
  • EMC, HP, IBM, Sun, Hitachi, EDS, Network Appliance
  • IBM DB2, Microsoft Exchange, Microsoft SQL Server, Oracle, SAP


  • Security planning, assessment, incident/breach management
  • Identity and access management, encryption, smartcards, authentication, authorization, patch management
  • Firewalls, antivirus, anti-malware, anti-spyware, network access control, information and data rights management
  • McAfee, Symantec, CA, Trend Micro
  • Cisco Systems, NetIQ
  • VeriSign, IBM, Unisys

Application Development / Architecture

  • Improved software quality, integration, usability
  • Custom developed software
  • Rapid application development
  • Middleware, application server
  • Web services, Service-Oriented Architecture, SaaS (software as a service)
  • Enterprise architecture (EA)
  • Microsoft .NET, Visual Studio
  • IBM WebSphere, Rational
  • Sun Microsystems Java
  • Java/J2EE/EE, Ruby on Rails, PHP, Python, Perl
  • Oracle Fusion Middleware, Application Server
  • BEA Systems WebLogic, JBoss (Red Hat), SAP NetWeaver

Compliance, Governance, Risk

  • Methods and software to ease compliance with regulations such as HIPPA, Sarbanes-Oxley, Basel II
  • ITIL, COBIT, Six Sigma, CMM, ISO 17799/9000, PMBOK
  • Maturity models (Microsoft’s Infrastructure Optimization Maturity Model)
  • Portfolio management, IT-business alignment, balanced scorecard, service level management, risk management
  • Business continuity: disaster planning / recovery
  • IT governance, policies, internal audit, monitoring
  • BearingPoint, Deloitte, Ernst & Young, IBM, KPMG, PricewaterhouseCoopers


  • Outsource IT and business processes, applications, infrastructure, or initiatives to reduce costs and improve results
  • Infrastructure management: helpdesk, on-site support, desktop management, data center services
  • BPO - business process outsourcing
  • Offshore services
  • Application outsourcing, web hosting
  • Accenture, Capgemini, Cognizant, CSC, EDS, IBM, HP, Siemens, CompuCom, Infosys, Keane, Perot Systems, Satyam, TCS, Wipro, Getronics, Unisys
  • AT&T, IBM, MCI-Digex, Qwest, Rackspace, Verio


  • Wireless e-mail, mobile access to line-of-business applications, unified communications,
  • VPN, mobile remote access, telecommuting
  • Handheld devices, smart phones, PDAs
  • Wireless LAN/WAN, 802.11n, WiMAX, CDMA, UMTS, GPRS, EDGE
  • Microsoft Windows Mobile, Palm, Symbian
  • RIM BlackBerry, Nokia, Apple iPhone, Sharp, Motorola/Symbol, Fujitsu,
  • 3Com, Cisco Systems, Nortel Networks, Siemens
  • Equant, AT&T, MCI, BT, Sprint, Verizon


Business Technology Initiatives

Initiative Type

Key Features, Capabilities, Benefits

Sample Vendors And Products

Office Productivity Software

  • Word processing, spreadsheets, personal databases, presentation graphics software, personal information management, note-taking, task and project management, document creation and publishing
  • Microsoft Office 2007
  • Sun StarOffice
  • Google Apps

Messaging / Collaboration

  • E-mail, calendaring/scheduling, task management, unified communications
  • Real-time collaboration, presence, instant messaging, web conferencing
  • Social computing, blogs, wikis
  • Team workspaces, project management, discussion threads, document workflow
  • Microsoft SharePoint, Exchange, Live Meeting
  • IBM Domino / Lotus Notes
  • Oracle Collaboration Suite
  • Sun Java Enterprise System
  • Novell GroupWise
  • WebEx Communications

Content Management

  • Document management, web content management, document imaging, records management, digital asset management
  • Knowledge management, information management
  • Intranets, Extranets, Portals
  • Microsoft SharePoint
  • EMC Documentum, FileNet, Hummingbird, IBM Content Management, Interwoven, Mobius Management Systems, Open Text, Oracle Content Services, Stellent, and Vignette

E-commerce / Internet

  • Web sites for external business information dissemination, marketing, sales transactions, etc.
  • Web storefronts, shopping cart management, taxation, personalization, transaction management, settlement and product visualization
  • B2B, B2C, AJAX, mashups
  • Microsoft IIS, Commerce Server
  • ATG, Escalate Retail, Comergent, Oracle, SAP

Business Process Mgmt / Integration

  • Process modeling, monitoring and management
  • Workflow, business rules, automation, electronic forms
  • BAM (business activity monitoring)
  • EAI (enterprise application integration)
  • Microsoft BizTalk Server, Sharepoint Server
  • Captaris Workflow, EMC Documentum, Global 360, IBM FileNet, Open Text
  • Pegasystems, Oracle, SAP, TIBCO, webMethods, BEA Systems, SeeBeyond, GXS, Sterling Commerce

Business Intelligence / Data Mgmt

  • Database management systems (DBMS), data warehousing, data marts, online transaction processing (OLTP)
  • Master data management, data quality, metadata
  • Financial planning, corporate performance management, reporting, analytics, dashboards, scorecards, enterprise search, ETL, OLAP, query
  • Microsoft SQL Server, PerformancePoint Server
  • Teradata, IBM, Oracle, MySQL, Ingres, PostgreSQL, Sybase
  • Oracle Hyperion, Business Objects, Informatica, Cognos, Information Builders, MicroStrategy, SAS

Business Applications (Vertical, LOB)

  • Wide variety of specialized software that helps organizations streamline business processes and improve results (enhance efficiency and effectiveness)
  • Numerous products/vendors for every business function and industry


  • Customer Relationship Management
  • Sales force automation, marketing campaign management, customer information management, order entry, customer service management, customer analytics, product configurators
  • Hosted CRM
  • Oracle Siebel, PeopleSoft
  • Onyx, Sage, mySAP CRM,, Amdocs
  • Microsoft Dynamics CRM

ERP / Supply Chain

  • Enterprise resource planning:  supply chain management, operations/production management, inventory management, planning/scheduling, finance/accounting, human resource management, product management, warehouse management, logistics, purchasing, order entry, etc.
  • SAP
  • Oracle Fusion (E-Business Suite, J.D. Edwards, PeopleSoft)
  • Lawson, Intentia, Infor, Sage, Ariba,
  • Microsoft Dynamics