ROI Workbook | Hall Consulting & Research

Business Value ROI Workbook for IT Initiatives

This free world-class Excel tool is a comprehensive business value model (ROI calculator) to support the development of business cases for most types of enterprise-scale information technology-based projects. It provides a robust structure to help organizations assess the business value (costs, benefits, TCO, and ROI) of technology projects/initiatives.

This workbook can be used as a standard corporate business case template for technology-based initiatives. It can also be used by consultants and technology vendors to articulate the business value of their products and solutions.

Downloads (free, no registration)

Version 2.0	Comments
Excel 2007 with Macros	Recommended, but macros may be security-restricted in some organizations; Macros must be enabled
Excel 2007 No Macros	Minor reduction in functionality: no change tagging
Excel 97-2003 with Macros	Minor visual (3D graphics) degradation
Excel 97-2003 No Macros	Minor visual degradation; Minor functionality reduction

Ask questions and provide feedback

Model Features

Supports most types of enterprise-scale technology initiatives. Includes sample cost and benefit data for 18 common initiative types.

Infrastructure/Platform Technology Initiatives	Business Technology Initiatives
PC Hardware & Operating System Upgrades Server Hardware & Software Upgrades Infrastructure Management / Networking Storage Security Application Development / Architecture Compliance, Governance, & Risk Outsourcing Wireless / Mobile	Office Productivity Software Messaging / Collaboration Content Management E-commerce / Internet Business Process Mgmt / Integration Business Intelligence / Data Mgmt Business Applications (Vertical, Line-of-Business) CRM ERP / Supply Chain

Comprehensive assessment of initiative costs and benefits
- Costs: hardware; software; IT labor, training, and services; and user labor and training
- Benefits: IT labor TCO savings, other direct cost savings, user productivity benefits, revenue growth, and non-financial key performance indicators
Calculates annual on-going IT labor TCO (total cost of ownership)
Comprehensive financial analysis. Calculates project cash flow, cost-benefit analysis, ROI, NPV, IRR, and payback period
Supports rapid (30 minute) or detailed (3+ day) assessments. This model was designed to provide either a rapid assessment (by just entering/selecting basic organizational profile and initiative information) or a very detailed (3+ day) assessment by modifying hundreds of detailed inputs.
Protected, yet customizable: Essentially all values can be modified. Many custom cost and benefit items can be added. Formulas and other areas of the model that should not be modified are protected (locked) to maintain intended functionality. HCR can provide additional fee-based customization, if desired.
Based on industry-standard calculations and industry-leading methodologies. It is as transparent as possible so the user is able to understand how the costs and benefits are calculated.
Provides research-based default values. Default values (labor costs, user type mix, financial information, etc.) are provided based on your industry, geography, organization size and initiative type to enable more rapid assessments. Extensive research was conducted to find highly reputation sources for these. Data/estimate sources are listed. You may overwrite any of the pre-populated defaults.
User-friendly. The workbook contains instructions, descriptions, and references. Results are updated real-time and are displayed graphically throughout the model. Includes macros to restore default values. Although the model is user-friendly, we recommend users have at least a moderately-advanced understanding of business value concepts to develop a credible business case.
Free download. No registration required. See Terms of Use.

Model Components / Flowchart

Costs (the investment)

All one-time and on-going costs required to implement/deploy, adopt, maintain, and support the solution

Hardware	Software	IT Labor, Services, & Training	End-User Labor & Training
PCs (new/upgraded) Servers Mobile devices Storage Networking equipment	Client/server applications Client/server operating systems Client access licenses (CALs) Databases Utilities	Planning, Evaluation and Project Management Engineering Development Lab Testing Pilot Testing Rollout Performance Tuning Documentation Implementation User Support Consultants External Services Maintenance/ support IT training (formal external, formal internal, self study)	Solution planning & testing Downtime (Unable to be productive); e.g. during implementation of the solution Resolution of issues related to the new solution System configuration Data entry End-user training and rampâ€“up

IT Labor TCO (Total Cost of Ownership)

Annual on-going/recurring labor and services required to support and maintain the "as-is" (current or status quo) and "to-be" (after the solution is deployed) environment

PC Management Services	Help Desk (Tech Support)	Server & Network Mgmt Services	Application Development & Administration
PC HW / SW Evaluation PC Image Management User Admin & Provisioning Application Management Software Deployment Security Assessment & Planning Security Patch Management Security Incident Remediation Data Mgmt, Backup & Restore Tools/GPO Management 3rd Level Support	Proprietary Applications Standard Desktop Software Operating Systems Hardware (except printers) Data Communications/ Network Password Resets Databases Service Requests Voice Communications Printers Others	Network management Hardware management Operating system support Server application mgmt Security Storage management Database Mgmt & Admin Other	Application Development Design Development Testing Support Administration & Other Planning Purchasing Finance Training Senior management

Benefits

Direct and Indirect benefits enabled by the initiative -- the "return" part of ROI

IT Labor/Services TCO Savings	Other Direct Cost Savings	User Productivity Benefits	Revenue Growth
PC Management Services Help Desk (Tech Support) Server & Network Mgmt Services Application Development Administration & Other	IT Savings Software - Clients Software - Servers Hardware IT Services Power/Electricity Usage Business Savings Travel Expenses Business Services Operating Expenses	Individual Computing Document Creation Data & Information Access/Analysis Email, Calendar, Contact, & Task Mgmt LOB Application-Related Activities Collaborative Computing Document Collaboration Workflow (routing) Coordination / Project Mgmt PC Systems Management Support, Self-Help, & Learning Performance Mobility & Remote Connectivity Security & Privacy System UI Navigation Availability & Reliability	Improved Sales Effectiveness Improved Marketing Effectiveness Improved Customer Service New/Expanded Channels/Geographies New/Enhanced Products/Services Improved Product Availability (fill rate, up-time)

Sample Project Financial Analysis Report

Non-Financial KPIs (Key Performance Indicators)

Not all benefits can credibly be translated into financial ($) benefit terms. These are sometimes referred to as intangible benefits. The workbook provides a structure to estimate how the initiative may impact non-financial KPIs. There are 4-7 specific metrics/KPIs in each category below:

Sales/Marketing Performance
Business Management Effectiveness
Supply/Operations Performance
Technology Effectiveness

Description of Initiative Type Sample Data Included In the Model

NOTE: Sample data should not be used for making investment decisions. Sample data is not meant to represent average/typical project results and is not based on research. It should only be used as a starting place for assessing the business value of your project. Initiative costs and benefits will differ substantially from one organization to another.

Infrastructure/Platform Technology Initiatives

Initiative Type	Key Features, Capabilities, Benefits	Sample Vendors And Products
PC Hardware & Operating System Upgrades	Improved performance, reliability, security, manageability, productivity Notebook, desktop, thin-client	Microsoft Windows Vista, Linux, Red Hat, Novell Dell, HP, Apple, Toshiba, Lenovo, Fujitsu, Acer, Sony, Gateway Intel, AMD
Server Hardware & Software Upgrades	Virtualization, consolidation, clustering Data center optimization Improved performance, reliability, manageability, security Multi-core, 64-bit, RISC/Itanium, x86 Web servers, application servers, DBMS servers, data warehouse servers, infrastructure servers, high performance computing servers	Microsoft Windows Server, Novell SUSE, Red hat, Unix, Solaris, IBM AIX, HPâ€“UX IBM, HP, Dell, Sun, Fujitsu, Bull
Infrastructure Management / Networking	Asset inventory/management, OS management, configuration management, change management, systems management, software distribution, application packaging Directory services, group policy objects IPV6, LAN, WAN VOIP â€“ voice over Internet protocol	Microsoft System Center Configuration Manager, MDOP, Active Directory IBM Tivoli, BMC Software, CA Unicenter, HP, LANDesk, Novell ZENworks, Symantec Altiris, Cisco Systems
Storage	Digital storage of business data and documents Archival, records management, tape backup, SAN, NAS, disk arrays, iSCSI, fibre channel Capacity management, performance analysis, storage provisioning, quota management, event management	EMC, HP, IBM, Sun, Hitachi, EDS, Network Appliance IBM DB2, Microsoft Exchange, Microsoft SQL Server, Oracle, SAP
Security	Security planning, assessment, incident/breach management Identity and access management, encryption, smartcards, authentication, authorization, patch management Firewalls, antivirus, anti-malware, anti-spyware, network access control, information and data rights management	McAfee, Symantec, CA, Trend Micro Cisco Systems, NetIQ VeriSign, IBM, Unisys
Application Development / Architecture	Improved software quality, integration, usability Custom developed software Rapid application development Middleware, application server Web services, Service-Oriented Architecture, SaaS (software as a service) Enterprise architecture (EA)	Microsoft .NET, Visual Studio IBM WebSphere, Rational Sun Microsystems Java Java/J2EE/EE, Ruby on Rails, PHP, Python, Perl Oracle Fusion Middleware, Application Server BEA Systems WebLogic, JBoss (Red Hat), SAP NetWeaver
Compliance, Governance, Risk	Methods and software to ease compliance with regulations such as HIPPA, Sarbanes-Oxley, Basel II ITIL, COBIT, Six Sigma, CMM, ISO 17799/9000, PMBOK Maturity models (Microsoft's Infrastructure Optimization Maturity Model) Portfolio management, IT-business alignment, balanced scorecard, service level management, risk management Business continuity â€“ disaster planning / recovery IT governance, policies, internal audit, monitoring	BearingPoint, Deloitte, Ernst & Young, IBM, KPMG, PricewaterhouseCoopers
Outsourcing	Outsource IT and business processes, applications, infrastructure, or initiatives to reduce costs and improve results Infrastructure management: helpdesk, on-site support, desktop management, data center services BPO â€“ business process outsourcing Offshore services Application outsourcing, web hosting	Accenture, Capgemini, Cognizant, CSC, EDS, IBM, HP, Siemens, CompuCom, Infosys, Keane, Perot Systems, Satyam, TCS, Wipro, Getronics, Unisys AT&T, IBM, MCI-Digex, Qwest, Rackspace, Verio
Wireless/Mobile	Wireless e-mail, mobile access to line-of-business applications, unified communications, VPN, mobile remote access, telecommuting Handheld devices, smartphone, PDAs Wireless LAN/WAN, 802.11n, WiMAX, CDMA, UMTS, GPRS, EDGE	Microsoft Windows Mobile, Palm, Symbian RIM BlackBerry, Nokia, Apple iPhone, Sharp, Motorola/Symbol, Fujitsu, 3Com, Cisco Systems, Nortel Networks, Siemens Equant, AT&T, MCI, BT, Sprint, Verizon

Business Technology Initiatives

Initiative Type	Key Features, Capabilities, Benefits	Sample Vendors And Products
Office Productivity Software	Word processing, spreadsheets, personal databases, presentation graphics software, personal information management, note-taking, task and project management, document creation and publishing	Microsoft Office 2007 OpenOffice.org Sun StarOffice Google Apps
Messaging / Collaboration	E-mail, calendaring/scheduling, task management, unified communications Real-time collaboration, presence, instant messaging, web conferencing Social computing, blogs, wikis Team workspaces, project management, discussion threads, document workflow	Microsoft SharePoint, Exchange, Live Meeting IBM Domino / Lotus Notes Oracle Collaboration Suite Sun Java Enterprise System Novell GroupWise WebEx Communications
Content Management	Document management, web content management, document imaging, records management, digital asset management Knowledge management, information management Intranets, Extranets, Portals	Microsoft SharePoint EMC Documentum, FileNet, Hummingbird, IBM Content Management, Interwoven, Mobius Management Systems, Open Text, Oracle Content Services, Stellent, and Vignette
E-commerce / Internet	Web sites for external business information dissemination, marketing, sales transactions, etc. Web storefronts, shopping cart management, taxation, personalization, transaction management, settlement and product visualization B2B, B2C, AJAX, mashups	Microsoft IIS, Commerce Server ATG, Escalate Retail, Comergent, Oracle, SAP
Business Process Mgmt / Integration	Process modeling, monitoring and management Workflow, business rules, automation, electronic forms BAM (business activity monitoring) EAI (enterprise application integration)	Microsoft BizTalk Server, Sharepoint Server Captaris Workflow, EMC Documentum, Global 360, IBM FileNet, Open Text Pegasystems, Oracle, SAP, TIBCO, webMethods, BEA Systems, SeeBeyond, GXS, Sterling Commerce
Business Intelligence / Data Mgmt	Database management systems (DBMS), data warehousing, data marts, online transaction processing (OLTP) Master data management, data quality, metadata Financial planning, corporate performance management, reporting, analytics, dashboards, scorecards, enterprise search, ETL, OLAP, query	Microsoft SQL Server, PerformancePoint Server Teradata, IBM, Oracle, MySQL, Ingres, PostgreSQL, Sybase Oracle Hyperion, Business Objects, Informatica, Cognos, Information Builders, MicroStrategy, SAS
Business Applications (Vertical, LOB)	Wide variety of specialized software that helps organizations streamline business processes and improve results (enhance efficiency and effectiveness)	Numerous products/vendors for every business function and industry
CRM	Customer Relationship Management Sales force automation, marketing campaign management, customer information management, order entry, customer service management, customer analytics, product configurators Hosted CRM	Oracle Siebel, PeopleSoft Onyx, Sage, mySAP CRM, Salesforce.com, Amdocs Microsoft Dynamics CRM
ERP / Supply Chain	Enterprise resource planning: supply chain management, operations/production management, inventory management, planning/scheduling, finance/accounting, human resource management, product management, warehouse management, logistics, purchasing, order entry, etc.	SAP Oracle Fusion (E-Business Suite, J.D. Edwards, PeopleSoft) Lawson, Intentia, Infor, Sage, Ariba, Microsoft Dynamics

By using the software/document, you accept these terms. If you do not accept them, do not use the software.

You may use, copy, redistribute, display, print, and reproduce this software/document
You may NOT sell, rent, lease, or lend this software/document or portions/derivations of it
You may NOT create derivative works from this software/document
You may NOT "reverse-engineer" the software/document
You may only modify portions of the software/document designated as "Input" cells (light yellow cells with double-outline and blue text).
You must maintain all copyright and other notices contained in this software/document.
You may incorporate only static (e.g. values, graphics) portions of this software/document within other documents (e.g. a business case report) as long as the dynamic (e.g. equations, macros) functionality of the workbook is not also incorporated or duplicated.

Disclaimer

This tool is intended to help guide organizations in better understanding approximate/potential costs and benefits. Due to limitations of simulation tools, actual results may differ significantly than results estimated in this tool. Investment decisions should not be based on the results of this model alone -- it is not intended to be a substitute for professional advice.

This information is provided to you as a tool "as is" with the understanding that there are no representations or warranties of any kind either express or implied.

In no event shall HCR or suppliers be liable for any damages, including those arising as a result of HCR or supplier negligence, whether those damages are direct, consequential, incidental, or special, flowing from your use of or inability to use the tool, or information provided herewith, or results of the tool's use, even if HCR or suppliers has been advised of the possibility of such damages.

Model Support

HCR does not provide free support for free downloads. However, we do welcome any comments, suggestions, and feedback.

HCR can provide fee-based services, including telephonic support, workbook customizations, and comprehensive consulting engagements to assist with business case development and validation.

Model Use Instructions

1. Read the "Terms of Use" and "Disclaimer".

2. Before making any changes to the workbook, save the workbook under a different name. This will preserve the original default values and formulas so you may return to them at a later time. Clicking the blue "Restore Defaults" icons will return inputs to their original values (for versions that contain macros).

3. Navigate the workbook using the worksheet tabs at the bottom. Start with the "Profile" tab. This worksheet contains the most important cost and benefit drivers. You will also see a summary view of the costs and benefits of the scenario modeled. Enter/edit data in the "input" (light yellow) cells. Edit (overwrite) the default values to customize results for your particular organization/initiative.

4. Review the "ROI" worksheet to pre-view the costs and benefits.

5. Review the detailed default metrics and calculations in the "Costs" (red tab) and Benefit (green tabs) worksheets. Although not required, we recommend completing the "Costs" worksheet first to more clearly define the initiative. Not all benefit worksheets are appropriate for all initiative types (for example, some infrastructure initiatives may not have any revenue impacts).

6. The "Financial Analysis" report (or any other worksheet) can be printed or saved as PDF/XPS. Portions of the model may be incorporated (e.g. "Paste Special As Picture") into a more comprehensive business case-type report.

7. Additional instructions are provided in the model

8. If fee-based consultative guidance and/or customizations are desired, contact HCR.