More credibly quantify and articulate costs and benefits based on surveys of multiple technology user-organizations

• Whitepaper
• Case studies
• Tools/calculators
• Marketing collateral

• Study research and design
• Participant recruitment
• Participant interviews
• Analysis
• Deliverable authoring

Improve the understanding of actual or potential economic impact of IT through research, analysis, and modeling

• Business value models
• Reports or whitepapers
• Marketing collateral

• Existing research synthesis
• Model design and development
• Analysis
• Report authoring

This pioneering research analyzes how and how much investing in IT capabilities improves business performance.  It assesses the correlation between IT leadership and financial performance.  It combines the best secondary research with analysis of various financial success measures of over 1000 businesses.

This framework includes a hierarchy of IT capabilities.  This is used in HCR tools and research and can be used by organizations to assess maturity/capability levels. 

This framework is a hierarchy of activities that knowledge workers typically perform.  It is used to help assess the productivity impacts of technology initiatives.

Summarizes analysis of results from actual detailed customer studies and common scenarios using HCR tools.  Topics include:  Business Intelligence, Windows Vista, and many other IT initiatives

Firm-level view of how and how much IT improves financial performance of organizations

Mostly scholarly (peer-reviewed) research literature

These sources discuss how to effectively assess the business value of IT initiatives and how to enhance the return from IT

Mostly practical “how-to” sources

Studies, surveys, and analysis that present costs and benefits of a variety of IT projects.

Sampling of credible sources that may assist in understanding likely IT initiative costs and benefits