Windows 7 Evidence - Direct Benefits

Published Research/Testimonials Used in the Windows 7 ROI Tool

Page 1 - Direct Benefits: IT Labor, Infrastructure and Software Avoidance, and Power Savings

Page 2 - User Benefits: User Labor and Productivity Improvements

Page 3 - ROI, Best Practices, and other Key Performance Indicators

Additional source information can be found here

IT Labor Improvements
		• This research compares the TCO of traditional PCs to that of SBC and thin clients in several different scenarios, and examines where it can best serve to reduce TCO. [Gartner, "Total Cost of Ownership Comparison of PCs With Server-Based Computing", 4 August 2008] • Hosted virtual desktops show promise for organizations to deliver the desktop experience without the requirement of a PC. We evaluate the cost comparisons between traditional desktops and hosted virtual desktops. [Gartner, "Total Cost of Ownership Comparison of PCs With Hosted Virtual Desktops", 4 August 2008] • IT staff will reduce PC desktop management-related IT labor by an estimated 18 percent. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • Adding application virtualization capabilities to your PC management repertoire can help reduce costs significantly, but traditional management processes are still required to optimize total cost of ownership. [Gartner, "TCO of Traditional Software Distribution vs. Application Virtualization", 16 April 2008] • More efficient desktop management and the ability to manage remote PC desktops as if they were on the LAN is expected to reduce annual IT labor costs by £59 ($97) per PC per year. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • Improvements in the operations and management capabilities of Windows 7 enabled the Getronics IT staff to reduce annual IT costs by €77 (U.S. $111) per PC per year. Overall, this represents a 10 percent reduction in Getronics' already-low desktop costs. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • Overall, we expect IT staff efficiency gains of at least 20 percent due to Windows 7.” [Case Study: Wipro Technologies, IT Services, India, 99,000 employees] • [Gartner, "Notebook Total Cost of Ownership: 2008 Update"] • [Gartner, Inc., "Staffing for Desktop Management and Support", 30 September 2009] • [Gartner, "Desktop Total Cost of Ownership: 2008 Update"] • “Plus, the application compatibility of Windows 7 should make it possible to move to a single operating system, which will definitely reduce management requirements.” [Case Study: Heartland Technology Solutions, Professional Services, United States, 80 employees]
	PC Engineering Services
		• By standardizing on one image, the IT labor involved in image management tasks is reduced by nearly 50 percent. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • Image management time is estimated to be reduced by more than 50 percent as a result of features such as Dynamic Driver Provisioning and the Deployment Image Servicing and Management tool (DISM). [TCO Study: City of Miami, City government, United States, 3,900 employees] • Reducing manual effort involved in desktop administration and configuration management is expected to reduce IT costs by approximately $25 per PC per year enabled by features such as System Center Configuration Manager 2007 and Group Policy Preferences. [TCO Study: City of Miami, City government, United States, 3,900 employees] • “software imaging work for Windows 7 will take 50 percent less time than it previously did with Windows XP, plus we can make changes to the image on the fly” “We can create an image in an hour and change it as often as we want” [Case Study: Dell, High Tech and Electronics Manufacturing, United States, 78,000 employees] • Reducing manual effort involved in configuration management is estimated to reduce IT labor costs by an estimated $25 per PC per year. [TCO Study: City of Miami, City government, United States, 3,900 employees] • The Windows Imaging Format, automated driver provisioning, and the ability to add critical updates to an image during deployment help Getronics move towards a true single-image environment, reducing both IT labor and complexity in the desktop environment. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • “In the past, updating an image was a fairly manual process,” Coulter says. “Depending on the scenario, it could take up to three hours. With Windows 7 and Microsoft Deployment Toolkit 2010, we can complete that same task in less than an hour.” [Case Study: Pella Corporation, Manufacturing, United States, 9,000 employees] • Scripting and centralized control expedite desktop management. The Windows PowerShell™ 2.0 command line shell and scripting language enable IT staff to spend less time automating and managing desktop administration tasks. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • “We’ll drastically reduce the number of Windows images and application deployment time.” [Case Study: Atos Origin, IT Services, France, 50,000 employees] • Sixty-eight percent of global organizations agreed that the inability to touch machines when they're not physically connected to the corporate network is a challenge. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • Windows 7 features such as Dynamic Driver Provisioning and multi-language support help the Baker Tilly IT staff significantly reduce the effort and complexity involved in maintaining a single image for their entire IT infrastructure. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009]
	Application Management
		• The ability to further automate software deployment tasks is expected to reduce IT labor costs by £37 ($61) per PC per year. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • 14% of monthly help desk calls are due to corrupted systems from unauthorized software installations [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • Using Microsoft Application Virtualization, a component of the Microsoft Desktop Optimization Pack, helped the IT staff reduce application management by an estimated €2 (U.S.$3) per PC per year. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • 23% of monthly help desk calls are from users requesting software installations, highlighting the need for IT to have more granular control over software that users can and cannot access. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • 23% of monthly help desk calls are from users requesting software installations [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • Using AppLocker™, the Microland IT team has taken control of which applications employees will be allowed to run, locking applications that could increase vulnerabilities to the organization. AppLocker™ enables the IT staff to perform these tasks very quickly. [Case Study: Microland Limited, IT Services, India, 2,300 employees]
	Security
		• Using BitLocker, AppLocker, and Group Policy together enables our IT team to spend 13 percent less time performing security threat assessments and 5 percent less time applying security updates and responding to security incidents. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • With less effort needed to ensure security compliance and respond to security incidents, annual security-related IT costs decreased by €2 (U.S.$3) per PC. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009]
	Service Desk (HelpDesk)
		• Troubleshooting and support improvements enable the Baker Tilly service desk staff to spend 17 percent less time diagnosing and resolving desktop issues, a savings estimated to be worth more than £59 (U.S.$97) per PC per year. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • Getronics estimates that these improvements will result in nearly 25 percent fewer operating system-related and application-related calls to the help desk, a savings of more than €32 (U.S.$46) per PC per year. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • IT managers also reported that 10% of monthly help desk calls are for VPN-related issues, with too much time spent troubleshooting, reinstalling, or reconfiguring VPN clients. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • “Since deploying Windows 7, we’ve seen a 30 percent reduction in the number of internal IT support issues,” as a result of improved system performance and enhancements with the user interface. [Case Study: Crayon, IT Services, Norway, 230 employees] • Problem Resolution is 33 Percent Faster. With Problem Steps Recorder allows users to more effectively and efficiently communicate problems to the tech support group. [Case Study: Correcol, IT Services, Colombia, 150 employees] • “We’ll be able to significantly decrease our number of help-desk calls. In fact, we plan to reallocate up to two full-time help-desk employees and apply them to more strategic, project-based work.” [Case Study: CDW, IT Services, United States, 6,400 employees] • The Problem Steps Recorder can shave at least five minutes from each remote help desk ticket by enabling users to simply and easily record the issue they are experiencing, and send it directly to our consultant. With a detailed, screen-by-screen view of what the user is experiencing, the consultant can diagnose and repair the issue quickly, reducing call times and improving customer experience. “I would estimate that this year, Windows 7 will save us 550 hours in help desk engineer time alone,” [Case Study: Bhinneka Mentari Dimensi, Life Sciences, Indonesia] • [HDI 2008 Practices & Salary Survey, December 2008] • The support functionality built into Windows 7 is estimated to reduce overall support costs by $36 per PC per year, a reduction of more than 10 percent. [TCO Study: City of Miami, City government, United States, 3,900 employees] • "The Network Connection Wizard also reduces support calls by an estimated 5 percent since customers can solve connection problems without special IT support." [Case Study: District Computers, IT Services, United States] • Problem Steps Recorder helps us to solve customer problems up to 50 percent faster." [Case Study: eMazzanti Technologies, IT Services, United States] • With the Windows 7 Problem Steps Recorder, the process of replicating and diagnosing issues was significantly expedited. Often, this process would take hours – or even days – to accomplish. [Case Study: DAQUAS, IT Services, Czech Republic] • “With the Problem Steps Recorder, we can easily shave off 5 to 7 minutes from each call. [Case Study: BMS Digital Solutions, System Integration Services, United Kingdom] • [Gartner, "Do You Have the Right IT Service Desk Staffing Ratio?", 19 August 2009] • “Problem Steps Recorder is an indispensible tool. The ability to quickly document and communicate issues makes our job, fixing the issues, ten times easier.” [Case Study: Camara de Riesgo, IT Services, Colombia, 27 employees] • “Problem Steps Recorder is also a great training aid as we can create a tutorial in minutes rather than struggling to communicate solutions over the phone or in email," [Case Study: Heartland Technology Solutions, IT Services, United States] • Problem Steps Recorder saves District Computers 15 hours a month by creating 'how-to' documents for its clients. [Case Study: District Computers, IT Services, United States] • “Problem Steps Recorder could have quickly captured each Microsoft Office Outlook email setup screens for fast resolution by us—a five minute job instead of 30.” [Case Study: Ames Golf & Country Club, Retail Industry, United States, 10 employees] • Using the Windows Troubleshooting Platform, we were able to lower the overall number of help desk tickets it receives by making it easier for users to resolve many issues themselves. [Case Study: Bhinneka Mentari Dimensi, Life Sciences, Indonesia] • "Both the Snipping Tool and the Problem Steps Recorder help us capture IT problems and quickly get them over to the administration people who can more quickly fix the problem. These tools remove the miscommunication factor." [Case Study: Pro 2N, Civil Engineering, Germany, 18 employees]
	Deskside Support
		• “Windows 7 features may increase each of our technician’s productivity by as much as 20 percent or $200 per day,” [Case Study: Excell IT, IT Services, Canada] • . “Problem Steps Recorder helps us find and resolve problems faster, particularly when users are less technically sophisticated. For each 10 computers we support, we may save up to 12 hours. The Windows Trouble Shooting Platform is able to fix problems associated with programs, hardware, the system and security. Many times the problem can be resolved without generating a trouble ticket, saving everyone time and effort.” [Case Study: Tekne com, IT Services, Colombia] • Improvements in Remote Desktop, the Windows Troubleshooting Platform and the Problem Steps Recorder will reduce the need to dispatch technicians to user locations by as much as 90 percent. [TCO Study: City of Miami, City government, United States, 3,900 employees] • By automating the deployment process, the IT staff will spend 1.3 fewer hours installing each instance of Windows 7, a 50 percent decrease in IT labor and an average savings of at least U.S.$28 for each PC deployed or reimaged. [TCO Study: City of Miami, City government, United States, 3,900 employees] • Better self healing capabilities are expected to reduce by 25 percent the number of PCs that must be re-imaged each year [TCO Study: City of Miami, City government, United States, 3,900 employees] • By reducing the number and complexity of service desk calls and the need to travel to user locations, Windows 7 capabilities are expected to reduce IT support costs by $36 per PC per year. [TCO Study: City of Miami, City government, United States, 3,900 employees] • Faster OS Reduces Call Handling Time by 20 Percent [Case Study: Hidrau Torque, Retail Industry, Brazil, 50 employees] • “Location Aware Printing makes our on-site technicians more productive. They can now set up a new printer in seconds rather than consume 15-30 minutes solving the problem," [Case Study: 12:34 MicroTechnologies, IT Services, United States] • By solving issues remotely instead of at the client’s location, DAQUAS is able to resolve up to 10 times more help desk tickets than before implementing Windows 7 [Case Study: DAQUAS, IT Services, Czech Republic] • Windows 7 capabilities such as Dynamic Driver Provisioning and data hard-linking enable the IT staff to automate many of these tasks and reduce the labor needed to build or re-image a PC by an average of two hours per PC, an improvement of more than 50 percent. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • "Traditionally, we wipe and reload our client's computers once or twice a year to keep customer machines running well," continued Hall. "Windows 7 install process saves us 10 hours per month in time." [Case Study: District Computers, IT Services, United States] • Troubleshooting Platform could reduce support costs by up to 25 percent, that involve repetitive, manual actions. [Case Study: Dell, High Tech and Electronics Manufacturing, United States, 78,000 employees] • Action Center helps us track and troubleshoot tech issues, helping us manage our PC maintenance and security. It is the first place I look on employee computers. Finding the critical information I need is easy; it is all in one place.” [Case Study: Camara de Riesgo, IT Services, Colombia, 27 employees] • “Problem Steps Recorder fixes all that. I can capture and communicate a problem faster and get it solved faster as well. Another benefit is lowering our IT costs since on-site repair doesn't happen as frequently." [Case Study: Effective Logistical Solutions, Transportation Industry, Canada, 9 employees] • Device Management “ When using Device Center, within one window I can manage a new laptop added to a network, connect a new Arc Mouse or link in a digital camera – making device identification faster." [Case Study: Excell IT, IT Services, Canada] • Improvements in the ability to support remote and mobile PCs are estimated to result in a savings of €32 (U.S.$46) per PC per year. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • “Action Center makes monitoring security, maintenance, troubleshooting and recovery easier than any previous operating systems,” [Case Study: Excell IT, IT Services, Canada] • "With previous operating systems, the Restore Previous Version feature was difficult to use and seldom worked for us. In Windows 7, the bugs seemed to be worked out and we've been able to restore an entire system effortlessly." [Case Study: Sifra Grupo Consultor, IT Services, Mexico] • Features such as Startup Repair, the Windows Recovery Environment, and improvements in System Restore capability mean that Baker Tilly will nearly eliminate IT labor on PCs that can be restored to functionality without re-imaging. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009]
Infrastructure and 3rd Party Software Cost Avoidance
	Reduce Security Infrastructure Costs
		• “because BitLocker technology is included with Windows 7, Pella can eliminate a third-party security application. “Our existing solution costs $100 for each license, plus $20 a year for maintenance,” Thomas says. “By using BitLocker, we expect to save at least $30,000 a year.” [Case Study: Pella Corporation, Manufacturing, United States, 9,000 employees] • With DirectAccess, the company can eliminate its expensive VPN solution. In addition, the company can use Windows BitLocker for enhanced security in the event of a lost or stolen mobile computer, instead of other disk encryption solutions. [Case Study: Logica, Professional Services, United Kingdom, 40,000 employees] • By using BitLocker® and BitLocker To Go™, built-in features of Windows 7, the IT staff can deploy data encryption to all appropriate machines-approximately 900 PCs-without incurring additional costs. [TCO Study: City of Miami, City government, United States, 3,900 employees] • BitLocker® drive encryption, Network Access Protection (NAP), Windows Defender, along with enhanced service hardening help Baker Tilly increase levels of protection on every PC in its environment without additional cost. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • “We’ll be able to reduce our virtual private network licensing and consolidate server computers in the field" [Case Study: CDW, IT Services, United States, 6,400 employees] • Computacenter anticipates being able to reduce costs and complexity by no longer having to rely on external encryption solutions to help protect data on internal and removable drives. [Case Study: Computacenter, IT Services, Germany, 10,000 employees]
	Reduce Mgmt Infrastructure Costs
		• 72% of global organizations have already invested in software restriction solutions, and 15% of these organizations reported spending more than $100,000 annually on such services. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • “We used to have to use third-party monitoring and client-monitoring programs,” says Jin-Hwan. “We’ll save $3,000 by using the built-in tools in Windows 7.” [Case Study: Softvision, Professional Services, Korea, 27 employees]
	Reduce Productivity Infrastructure Costs
		• "Federated Search saves us spending $20,000 in proprietary search solutions and makes us more competitive with the big firms." “One recent client needed all of his .pst (email) files searched as part of a legal action. Federated Search completed the task in about two hours versus 25 or 30 hours for a paralegal to physically examine them." [Case Study: Flowers and OBrien LLC, Legal Services, United States, 5 employees] • By reducing the need for servers to cache content at Getronics branches, Windows 7 enabled an estimated €9 (U.S.$13) per PC annual saving in branch-office server hardware and software maintenance costs. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • BranchCache enables the IT staff to forestall planned network investments, resulting in a projected savings of more than $14 per PC per year. [TCO Study: City of Miami, City government, United States, 3,900 employees] • 64% of global organizations have invested in desktop search solutions, and 12% of these reported spending more than $100,000 annually on such third-party desktop search solutions. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • We discovered that 21% of firms spend $100,000 or more annually for WAN optimization services worldwide, and for each branch office location, firms spend an average of $2,867. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • BranchCache enables the IT staff to deliver better service to remote users and help the city forestall planned investments in network bandwidth to as many as 20 remote city locations. The city estimates it can avoid $36,000 in planned bandwidth costs per year. [TCO Study: City of Miami, City government, United States, 3,900 employees] • “The power management features give us up to 50 percent more work-time." "It also saves money as an extra battery costs $150 dollars." [Case Study: MultiSoft Technologies, IT Services, Colombia] • 79% of global organizations have invested in VPN solutions, and 15% of firms reported spending $100,000 or more annually on these worldwide services. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • BranchCache reduces application response time and WAN traffic, enabling Getronics to operate its mobile operations with an estimated 25percent fewer servers at branch offices. Getronics estimates the decrease in branch server infra-structure will reduce operating expenses by €13 (U.S.$19) per PC per year. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • With DirectAccess, mobile users will be able to connect to the network with any Internet connection, so Computacenter can bypass the need for additional software to support a VPN. [Case Study: Computacenter, IT Services, Germany, 10,000 employees]
Other Cost Savings
	Reduce Power/Electricity Usage
		• The ability to turn PCs off automatically overnight and other advanced Windows 7 power saving capabilities are expected to reduce electricity costs by £20 ($33) per PC per year across the company [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • Conservative estimates indicate that Windows 7 power management will reduce power usage for at least 50 percent of Baker Tilly PCs during off-prime hours and reduce power costs by £20 (U.S.$33) per PC per year across [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • Advanced idle-resource and device power management capabilities in Windows 7 are expected to reduce electricity costs by €13 (U.S. $19) per PC per year and help Getronics achieve the goals of its environmental initiatives by decreasing the company's carbon footprint. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • The IT staff estimates that being able to use Group Policies to power-down machines-and still be able to wake them remotely for management tasks-will reduce power consumption by nearly 70 percent and directly drive bottom-line savings of more than $51 per desktop computer per year, and a blended average of more than $45 per computer in power. [TCO Study: City of Miami, City government, United States, 3,900 employees] • Power management Group Policies and lower power consumption as a result of using Windows 7 is expected to reduce power consumption by 70 percent, resulting in an average annual IT cost saving of $45 per PC per year. [TCO Study: City of Miami, City government, United States, 3,900 employees] • Windows 7 power management capabilities enable the IT staff to centrally manage PC power settings with greater granularity. Taking advantage of this capability is estimated to save Getronics nearly 10 percent of desktop-related electricity costs [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009]
	Reduce Other Direct Costs
		• The use of BranchCache to locally cache content and Web pages will enable SYSTEX to reduce expensive network bandwidth by least 20 percent, a $100,000 annual savings. [Case Study: Systex, IT Services, United States, 3,000 employees, 4/30/2009]