Windows 7 Evidence - User Productivity Benefits

Published Research/Testimonials Used in the Windows 7 ROI Tool

Page 1 - Direct Benefits: IT Labor, Infrastructure and Software Avoidance, and Power Savings

Page 2 - User Benefits: User Labor and Productivity Improvements

Page 3 - ROI, Best Practices, and other Key Performance Indicators

Additional source information can be found here

Productivity - User PC Mgmt Labor
		• "In our estimation, a leaner, faster Windows 7 with enhanced navigation and productivity features like Jump Lists, Pinning, faster startup, Location Aware Printing and Problem Steps Recorder is saving us up to one half hour a day per engineer [Case Study: Heartland Technology Solutions, IT Services, United States] • Features (such as Enhanced PC performance, user interface improvements, improved start-up times, enhanced power savings, native enterprise search, Networking improvements such as VPN reconnect, Action Center, and Windows Troubleshooting) enable each Getronics user to spend approximately 20 hours less per year doing IT-like" tasks. [TCO Study: Getronics, IT Services, Netherlands, 14,100 employees, Sept. 2009] • Windows 7 helped city employees avoid time-consuming PC self-support and self-help tasks, access data more quickly and securely, and avoid delays caused by slow network performance enabling each PC user to save (on average) an estimated 18.3 hours per year maintaining his or her PC. [TCO Study: City of Miami, City government, United States, 3,900 employees] • "Due to superior performance and productivity advancements, I estimate that I save between 30 and 45 minutes every day, which equates to 2.5 hours each week that I can now spend on clients for an additional $13,800 in revenue per employee each year.” [Case Study: Heartland Technology Solutions, Professional Services, United States, 80 employees] • Aero Interface—features like Peek, Shake, Snap and Hover. Also, Taskbar Customization features like Jump Lists and Pinning speed up workflow. “Being able to find and navigate files more quickly on a faster operating system has meant a 10 percent increase in productivity. We estimate a minimum productivity jump worth $500 per month because of savings associated with the Windows 7 Professional operating system,” [Case Study: Pro Signs, Retail Industry, Brazil, 20 employees] • “We believe Windows 7 can help boost our productivity by as much as 15 percent.” [Case Study: Effective Logistical Solutions, Transportation Industry, Canada, 9 employees] • The business benefits have the potential to recover more than two days of billable time for each mobile worker, representing an estimated £425 (U.S.$700) per PC per year in additional value. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • “Resume, Shake, Pin, Peek and Jump Lists save us each an hour per week." [Case Study: 12:34 MicroTechnologies, IT Services, United States] • “After using Windows 7, we have seen up to a 15 percent jump in productivity. [Case Study: The Atlas Corporation, Building Construction, Canada, 50 employees] • "Windows 7 is so powerful and easy to use that volunteers can now be trained and productive in one hour versus three days.” [Case Study: St. Albert Senior Citizens' Club, Membership Organizations, Canada, 7 employees]
	Availability & Reliability (Downtime)
		• “The Restore Previous Version feature rescues us from losing important information that is usually overwritten in the normal Save process. One particular week, it saved us more than 10 hours in re-creating documents.” [Case Study: Tekne com, IT Services, Colombia] • “So far, Windows 7 has been extremely stable and reliable.” [Case Study: Ames Golf & Country Club, Retail Industry, United States, 10 employees] • “The ability for individual users to restore their own files using Restore Previous Version is an invaluable feature.” [Case Study: Camara de Riesgo, IT Services, Colombia, 27 employees] • We benefited from the new Windows 7 Restore Previous Versions feature, which enables fast recovery of a document after it has been inadvertently deleted by a user. With this feature, users themselves can easily restore a lost document, eliminating the need for a help desk ticket. [Case Study: DAQUAS, IT Services, Czech Republic] • “Before Windows 7, losing a document could mean hours of painstaking recreation. But with the Windows 7 Advanced Backup feature, files are automatically backed up across PCs and even the entire network, so document loss is a problem of the past.” [Case Study: Shanghai Liangyou Group Co. Ltd, Real Estate Industry, China, 23 employees]
	Support & Self-Help
		• Troubleshooting Platform and the Action Center help PC users identify and resolve issues without having to call the service desk. The IT staff estimates that Windows 7 will result in 20 percent less operating system-related downtime and proportionately fewer support calls with an associated reduction in service desk costs. These improvements should also result in a reduction of up to 25 percent in the amount of time users spend trying to resolve issues through self-support or peer-support tasks. [TCO Study: City of Miami, City government, United States, 3,900 employees] • “Using Problem Steps Recorder we are able to record the computer problem in seconds, then email the file to Multisoft, our IT consultant for fast resolution.” [Case Study: Cardenas and Cardenas, Legal Services, Colombia, 65 employees] • "Network Connection Wizard got connected to a local printer in three minutes what others had to wait for an hour to accomplish.” [Case Study: 12:34 MicroTechnologies, IT Services, United States] • “We find Network Connection Wizard is about twice as fast as Windows Vista or Windows XP® when using a Wi-Fi connection to the office network.” [Case Study: Sifra Grupo Consultor, IT Services, Mexico] • “With Problem Steps Recorder can record and email the same problem 70 percent faster." [Case Study: Connect Group, IT Services, Germany, 120 employees] • Network Connection Wizard speeds up the connection process a simple wireless mouse could take one to two minutes because of a number of dialog boxes. Now, with Windows 7 this task takes perhaps 20 seconds to complete." [Case Study: amexus Informationstechnik, IT Services, Germany] • Each Baker Tilly customer-facing worker is unable to work an average of 20 hours a year while their machine is rebuilt, updates are installed, and standard software maintenance tasks take place. [TCO Study: Baker Tilly, Financial services, United Kingdom, 2,200 employees, Sept. 2009] • Network Connection Wizard reduces the problems and speeds the connect process. [Case Study: Pro 2N, Civil Engineering, Germany, 18 employees] • "With Location Aware Printing -- we don't waste time finding a printer anymore." [Case Study: Pro 2N, Civil Engineering, Germany, 18 employees] • "Action Center allows us to quickly monitor a dozen security and maintenance features without having a degree in computer science. Simple alert flags let us know when we need to pay attention to something." [Case Study: AES, Architecture, Engineering, and Related Services, United States, 10 employees] • "Location Aware Printing means Windows 7 'knows' what network is being accessed and automatically selects the local default printer. [Case Study: Heartland Technology Solutions, IT Services, United States] • "Advanced Backup is simple to set up and automatic to run.” [Case Study: itSynergy, IT Services, United States] • “Customers bring in all makes and models of cameras, and so far BCC hasn't found one that Device Stage hasn't recognized.” [Case Study: Bergen County Camera, Retail Industry, United States, 23 employees]
	Security & Privacy
		• “With Action Center, I can track the status of a dozen or so security and maintenance areas within a single window.” [Case Study: Sublime Industries Ltd., Specialty Trade Contractors, Canada, 7 employees]
	Performance
		• “Each employee will save at least one hour per week as a result of faster system performance,” [Case Study: Logica, Professional Services, United Kingdom, 40,000 employees] • “The boot and resume speed are 2X faster. I'd estimate the Windows 7 machine is 30 percent faster.” [Case Study: Connect Group, IT Services, Germany, 120 employees] • "My computer hibernates in less than 10 seconds, fully resumes in less than 28 seconds, and can completely shut down in 16 seconds. That's a 30-40 percent improvement from Vista." [Case Study: De la Riva, IT Services, Mexico, 50 employees] • “With Windows 7, we are running applications around 30% faster.” [Case Study: AutoCont CZ a.s., IT Services, Czech Republic] • “Resume times could range from 2-3 minutes with Windows Vista® depending on what was on the machine. "The new OS usually take less than 30 seconds to be fully functional.” [Case Study: Sifra Grupo Consultor, IT Services, Mexico] • “The speed of our computers is 30 percent faster.” [Case Study: The Pearl Group, Retail Industry, Germany, 300 employees] • “The new OS wins the speed contest delivering a 30-percent faster computing.” [Case Study: Ames Golf & Country Club, Retail Industry, United States, 10 employees] • "Starting, resuming and shutting down my Windows 7 laptop is twice as fast as before. [Case Study: Mediclaim Data Services, Inc., Other Health-Related Services, United States, 5 employees] • “Starting and shutting down are at least 50 percent faster,” [Case Study: Heartland Technology Solutions, Professional Services, United States, 80 employees] • "If I guessed how much faster Windows 7 is to boot and get me solving problems, I'd say 30 percent," [Case Study: Heartland Technology Solutions, IT Services, United States] • "From Sleep to full boot is a few seconds. I'm up and being productive quickly no matter how many times I jump on and off my computer." [Case Study: Heartland Technology Solutions, IT Services, United States] • I'd estimate it is up to 30 percent faster. [Case Study: Gamewear, Consumer Goods Manufacturing, United States, 24 employees] • "GameWear is seeing up to a 50 percent faster start-up.” [Case Study: Gamewear, Consumer Goods Manufacturing, United States, 24 employees] • Users have also found that many applications are now running up to 25% faster and are more reliable than Windows Vista. [Case Study: AM-Soft, IT Services, Ukraine] • 20% of branch office workers are dissatisfied with their access to corporate data in a timely and reliable manner. [Forrester Research; "The Costs And Challenges Associated With Supporting Today’s Information Workers"; September 2009] • “Windows 7 is at least 20 percent faster and more reliable than our previous operating systems,” [Case Study: Transelectrica, Utilities Industry, Romania, 2,300 employees] • "The Boot and Resume capability in Windows 7 makes our laptops at least 50 percent faster.” [Case Study: Pro 2N, Civil Engineering, Germany, 18 employees] • "We are always under pressure to get things done faster and having a computer that takes seconds to fire-up instead of minutes helps." [Case Study: DeploIT, IT Services, Venezuela] • PCs start and resume in seconds, so users no longer have to wait several minutes for their systems to respond. [Case Study: Shanghai Liangyou Group Co. Ltd, Real Estate Industry, China, 23 employees] • “Faster Boot and resume times on Windows 7 machines are saving about one hour per day increasing overall productivity by 5 percent.” [Case Study: Hidrau Torque, Retail Industry, Brazil, 50 employees]
	Mobility & Remote Connectivity
		• Windows 7 Folder Redirection and Offline Files seamlessly synchronizes files and folders for PC users throughout city facilities, ensuring that PC users have access to offline data without having to wait for the server every time they log on or off. The city estimates that users can reduce file sync-related time by as much as approximately 30 percent. [TCO Study: City of Miami, City government, United States, 3,900 employees] • "When moving from one client's office to another, with the Windows 7 Wireless Connection and Location Aware Printing, we're fully functional in less than a minute.” [Case Study: Excell IT, IT Services, Canada] • Network Connection Wizard improved the time spent in booting up and connecting to ad-hoc networks at a customer’s site by about 40%, helping to maximize the technicians’ time in the customer environment, helped make desktop connections to wireless, VPN, and cell networks virtually effortless. [Case Study: AutoCont CZ a.s., IT Services, Czech Republic] • Power Management and fast Resume features extend the amount of work MPECS engineers can get done on a customer visit without recharging their laptop. We save nearly an hour a day. [Case Study: MPECS, IT Services, Canada] • “The Power Management capability is giving us an extra 25 percent more work time on our laptops. [Case Study: Sifra Grupo Consultor, IT Services, Mexico] • “With Battery Power Management we estimate we're getting 50 percent more productivity per charge." [Case Study: Connect Group, IT Services, Germany, 120 employees] • “Initial results indicate a 20 percent boost in laptop battery life when running Windows 7 machines.” [Case Study: The Pearl Group, Retail Industry, Germany, 300 employees] • “The Battery Power Management feature allows our sales people to work at least 30 percent longer on their laptops.” [Case Study: Hidrau Torque, Retail Industry, Brazil, 50 employees] • The Power Management feature creates 30 percent more battery life. [Case Study: Pro 2N, Civil Engineering, Germany, 18 employees] • “Our laptop batteries last 30% longer, giving us more work time. The minutes that I save with the faster boot and resume add up quickly. It frees up my time and the time of my techs.” [Case Study: Camara de Riesgo, IT Services, Colombia, 27 employees] • "I'd estimate the Windows 7 Power Management feature is going to let me work 50 percent longer on my laptop than before. The only options I had previously had been to find an outlet or stop working. [Case Study: Effective Logistical Solutions, Transportation Industry, Canada, 9 employees] • “We’re seeing a 25 percent drop in start-up times, along with about 33 percent better power management on Windows 7.” [Case Study: CDW, IT Services, United States, 6,400 employees] • I can now get a genuine three hours of battery life versus half that before Windows 7 was installed—a 100 percent increase in work time." [Case Study: Excell IT, IT Services, Canada] • “We're seeing a 30 to 40 percent increase in laptop battery life with the new Power Management feature. Boot time is 2-3 times faster than Windows Vista," [Case Study: itSynergy, IT Services, United States] • “The View Available Network feature automatically detects networks, including Wi-Fi, mobile broadband, dial-up, or corporate VPN and allows easy one-click connections. Said Chilpa, “It pops up and gives me information on all the networks available and whether they're secure connections. This is a welcome feature for our personnel who aren't as technologically savvy." [Case Study: De la Riva, IT Services, Mexico, 50 employees] • “We have experienced a 30 percent improvement in battery life with Windows 7, which is particularly important for us because we often need to make lengthy presentations to customers.” [Case Study: Pronet Soft , Specialty Retailing, Korea, 26 employees] • "I'd estimate a 50 percent increase in battery life. This means more mobility without having to worry about finding an outlet, which in turn means more work can get done." [Case Study: Gutterman Services, Architecture, Engineering, and Related Services, United States, 35 employees] • "The Power Management feature in Windows 7 gives me 35 percent more work time on my laptop.” [Case Study: Pearl Logistik, Retail Industry, Germany, 50 employees] • “With Location Aware Printing and Network Connection Wizard moving from one network to another is now much less painful and absolutely more productive.” [Case Study: Correcol, IT Services, Colombia, 150 employees] • "The Battery Power Management feature in Windows 7 extends laptop productivity by as much as 30 percent for us.” [Case Study: Gamewear, Consumer Goods Manufacturing, United States, 24 employees]
	Navigate and Organize
		• Navigating among files just got a lot faster with the Aero Interface and Taskbar Customization features, increasing productivity an estimated 10 percent. "The Shake feature instantly un-clutters my computer desktop. Snap lets me compare project emails to Word or Excell documents more easily and Peek gives me quick access to desktop icons without the need to minimize screens." [Case Study: FCM Construction Limited, Specialty Trade Contractors, Canada, 30 employees] • "Desktop and Taskbar features such as Peek, Shake, Snap, Pinning and Jump Lists save us an estimated 30 minutes a day per user because of more efficient navigation," [Case Study: Sifra Grupo Consultor, IT Services, Mexico] • “The use of the Aero features save at least 30 minutes per day, per person.” [Case Study: Integradora de Profesionistas, Employment Placement Agencies, Mexico, 17 employees] • “Problem Steps Recorder whittled a tutorial project, normally done with print screens, from a half hour to less than five minutes.” [Case Study: The Atlas Corporation, Building Construction, Canada, 50 employees] • The Aero Interface and Taskbar features allows us up to a 20 percent productivity gain." [Case Study: Elite Personnel, Employment Placement Agencies, United States, 4 employees] • "The Snap feature in Windows 7 lives up to its name. It's a snap to compare two documents side-by-side that take up exactly half the screen each. Previously, it was easy to waste several minutes fiddling with manually resizing the windows." [Case Study: Mediclaim Data Services, Inc., Other Health-Related Services, United States, 5 employees] • "Creating a training document the old way meant that each screen shot had to be captured and annotated separately taking up to an hour each time. With Problem Steps Recorder it takes 5 or 6 minutes—10 times faster." [Case Study: Global Health Training Services, Healthcare Providers, United States, 23 employees] • "The Aero Interface with Snap, Peek, Shake and Hover are just terrific little productivity tools. They speed up the document navigation process and actually make working a little more enjoyable." [Case Study: Saskatchewan Urban Municipalities Association, State And Regional Government Agencies, Canada, 13 employees] • "Tools like Flip 3D, Snap, Peek and Shake help me juggle all these open files in a more efficient way. In a word, I'm more productive. The new Task Bar previews that allow for quick access to a hidden window is a huge time saver." [Case Study: MPECS, IT Services, Canada] • “Setting up documents for side-by-side comparison is very quick with the new Snap feature. A simple click and drag motion perfectly positions brief documents for editing.” “Taskbar Customization allows quick access to programs or important files without wasting time finding each one. Jump Lists make recently opened documents immediately available as well.” [Case Study: Cardenas and Cardenas, Legal Services, Colombia, 65 employees] • “Peek, Hover and Snap make getting around my dual screens much easier (and fun). The New Taskbar tools like Jump Lists and Pinning are an added navigation bonus. Combined, these helpful features provide a significant boost in productivity." [Case Study: Effective Logistical Solutions, Transportation Industry, Canada, 9 employees] • Features like Snap, Shake, Peek, Pinning saving little bits of time all day long. [Case Study: Lexcom, IT Services, Canada] • "Jump Lists in the Taskbar save each of our five techs at least 15 minutes each day.” [Case Study: District Computers, IT Services, United States] • “And being able to snap my documents side-by-side with the Aero enhancements is enormously helpful. I compare documents all the time, which could be quite cumbersome, as I’d have to switch between windows or spend time resizing documents on my screen to fit them all in one view. Now, it only takes a keystroke and everything is right where I need it.” [Case Study: Shanghai Liangyou Group Co. Ltd, Real Estate Industry, China, 23 employees] • They make us more productive because we don't have to hunt for the files. When you shut down Windows 7 with files opened, it remembers where you left off. All of my same files are just as I left them." [Case Study: St. Albert Senior Citizens' Club, Membership Organizations, Canada, 7 employees] • “The Interface tools de-clutter my screen so I can get more done.” “The Jump Lists and Pinning features in the Taskbar are smart-tools. They make applications and documents immediately available to users without having to hunt for them.” [Case Study: Sublime Industries Ltd., Specialty Trade Contractors, Canada, 7 employees] • “The Jump List feature in Windows 7 is a very powerful productivity tool since it allows us to quickly open the most recent claim or proposal files without having to search for them.” [Case Study: Correcol, IT Services, Colombia, 150 employees] • “Libraries allow team members to have access to all the specific files needed for a client’s project without having to disturb the original location of the file. Searching, workflow and productivity are sped up.” [Case Study: Correcol, IT Services, Colombia, 150 employees] • "Problem Steps Recorder and Snipping Tool are two great training document creation tools. We can create reference documents that speed employee training and provide a library of reference resources." [Case Study: AES, Architecture, Engineering, and Related Services, United States, 10 employees] • The new Windows 7 Aero® enhancements also add a significant boost to productivity. Goodwin finds that these improvements help save a significant amount of time. [Case Study: Sturgess Hutchinson, Accounting Services, United Kingdom, 20 employees]
	Communication & Collaboration
		• "Besides problem identification, Problem Steps Recorder is a powerful training tool as well. For example, we created a step-by-step VPN tutorial for a client in less than 5 minutes versus 60 minutes with traditional cut and paste methods.” [Case Study: 12:34 MicroTechnologies, IT Services, United States] • "In minutes, the Problem Steps Recorder also helps us quickly create customer tutorials that otherwise would take a half hour or more to develop." [Case Study: itSynergy, IT Services, United States]
	Search, Access, & Analysis
		• Using Federated Search, we anticipate a five-minute savings per employee each day. That’s worth U.S.$270,000 annually,” [Case Study: Crayon, IT Services, Norway, 230 employees] • “I spend 30-60 minutes each day just searching of information. Federated Search will likely cut my search time in half saving several hours each month. I can find almost any kind of file located anywhere on local or shared drives.” [Case Study: Pearl Logistik, Retail Industry, Germany, 50 employees] • “What used to take dozens of steps and painful minutes now takes seconds. Libraries and Federated Search are incredible productivity boosters.” [Case Study: BMS Digital Solutions, System Integration Services, United Kingdom] • “We’ve found Federated Search to be amazingly powerful—it probably saves me an hour a day of document hunting.” [Case Study: CDW, IT Services, United States, 6,400 employees] • "Because Federated Search can find content within the firm's SharePoint site, where a majority of the project files reside, the added capability is extraordinary. Even an obscure subcontractor instruction now takes a few minutes to find verses up to two hours.” "Just one successful, speedy search can give us back hours of time.” [Case Study: The Atlas Corporation, Building Construction, Canada, 50 employees] • Enhanced Search and Organization Saves $6,500 USD “Because of Windows 7 Professional features like Libraries and Federated Search [Case Study: Correcol, IT Services, Colombia, 150 employees] • By customizing Taskbars, Jump Lists and Libraries, each DS team member has shaved 30 minutes each day off the time it takes to find client documents. [Case Study: District Computers, IT Services, United States] • "Federated Search is immediately benefiting our call center customer service reps. They can rapidly search and find detailed information on products that may have taken 30 minutes or more to discover and a second phone call to resolve,” commented Hubelbank. [Case Study: essentialapparel.com, Retail Industry, United States, 25 employees] • “Legal firms like ours must manage thousands of documents. However, quickly retrieving the documents can be difficult and time-consuming. Federated Search helps solve that problem.” “Searching for court briefs or a volume of emails and depositions, for example, can be very labor intensive, especially if we have to do it by hand. Searches can now find information buried deep in documents, emails and websites.” [Case Study: Cardenas and Cardenas, Legal Services, Colombia, 65 employees] • . I get back a half hour per day, just starting with Federated Search." [Case Study: Gutterman Services, Architecture, Engineering, and Related Services, United States, 35 employees] • “Being able to tap translator tools via IE 8 Accelerators or desktop Gadgets is very helpful. We can quickly translate words or whole paragraphs in seconds helping us with emails or documents in the moment." [Case Study: Flowers and OBrien LLC, Legal Services, United States, 5 employees] • "We have 13 years of data stored on our shared drives. Having a powerful search function like Federated Search integrated into the OS gives us a remarkable improvement in productivity." [Case Study: Saskatchewan Urban Municipalities Association, State And Regional Government Agencies, Canada, 13 employees] • “Within IE 8, Accelerators and Web Slices make finding and updating web information extremely easy. In addition, the auto-suggestion feature within IE 8 speeds searches by identifying the most common search phrases, reducing search time while increasing relevancy and in turn increasing productivity." [Case Study: itSynergy, IT Services, United States] • "The old way of searching emails costs us hours of time. We could have cut that search to minutes instead of hours with Federated Search.” [Case Study: Gamewear, Consumer Goods Manufacturing, United States, 24 employees] • “With Windows Search, even a few minutes a day saved by each employee multiplied by thousands of employees adds up to huge efficiency gains, [Case Study: Wipro Technologies, IT Services, India, 99,000 employees] • Windows Federated Search allows users to find commonly used files and applications almost instantly. [Case Study: Sturgess Hutchinson, Accounting Services, United Kingdom, 20 employees] • Federated Search enables the firm to speed the analysis of most electronic documents by an order of magnitude. [Case Study: Flowers and OBrien LLC, Legal Services, United States, 5 employees] • "Libraries hold the potential for streamlining our client's work by linking all pertinent case documents in a single library regardless of where the files are actually located. Information is better organized and more easily accessed." [Case Study: Flowers and OBrien LLC, Legal Services, United States, 5 employees] • "I use Web Slices in IE8 to monitor eBay purchases of the headset and desktop scanner gear we need for Heartland," said Hicks. "It keeps me tuned in to the bids and deadlines in a simple, unobtrusive way." [Case Study: Heartland Technology Solutions, IT Services, United States] • "The IE8 Web Slices makes it very convenient to track a IT news site that most of us in the office care about. We're more informed and can be more proactive in our consulting business." [Case Study: Connect Group, IT Services, Germany, 120 employees]
	Other
		• "eMazzanti created a custom gadget—Essential Gadget— that enables us to monitor pick, pack and ship status. It’s probably responsible for a 15 percent boost in productivity all by itself,” [Case Study: essentialapparel.com, Retail Industry, United States, 25 employees]