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“Is Windows 7 really worth the investment? There
are credible tools that can help you assess and
quantify the costs and benefits of moving to
Windows 7. One that I've found to be quite
extensive and useful comes from Hall Consulting
& Research.”
J.
Peter Bruzzese, InfoWorld
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Windows 7 ROI Tool
This innovative, comprehensive tool enables
companies to quickly and credibly assess the costs and
benefits of upgrading to Microsoft’s Windows 7, based on
extensive research.
The Window 7 ROI Tool provides a robust framework for
evaluating the business value (ROI) of Window 7, to arm
companies with the information needed to develop
solid business cases for Windows 7 deployments. The
system also includes: Windows 7 feature assessment, TCO
analysis, the additional business value of the Microsoft
Desktop Optimization Pack (MDOP), and analysis of PC
management best practices and maturity levels.
The tool can also be used by
service providers consultants to articulate the
business value of their Windows 7 solutions. It can be
customized, for example, to illustrate the service
provider’s implementation methodologies.
This tool was developed by Hall
Consulting & Research LLC (hallcr.com) and was not
sponsored/funded by Microsoft.
View
Windows 7 Business Value Assessment Details of 4 Common
Business Scenarios
Downloads
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Edition
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Cost
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Comments
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Basic Edition (Excel 2007 / 2010)
(Right-Click | Save Target As...)
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Free, no registration
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“Scenario/profile” inputs are editable. All other
content is visible and functional, but cannot be
modified by the user. A wide variety of common
scenarios can be assessed.
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Full Edition (Excel 2007)
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$475.00 Buy
Now
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Enterprise-wide license. May not be
distributed outside the organization.
Contact HCR for alternative licensing
arrangements (e.g. for service providers /
consultants) and
for customizations and support services.
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Submit feedback.

Sample Results Report
Tool Features:
- Comprehensive assessment of Windows 7 costs and benefits
- Costs: hardware; software; IT labor,
training, and services; and user labor and
training
- Benefits: IT labor TCO savings,
power savings, avoidance of
third-party-software/infrastructure, user
productivity benefits, and potential impact on
non-financial KPIs (key performance indicators).
The model creates dynamic lists of key
Windows7/Vista features (based on the feature
assessment) that enable each benefit.
- Supports rapid (30 minute) or detailed (5+
day) assessments - This model was designed to
provide either a rapid assessment (simply by
selecting a scenario and entering basic
organizational profile data) or a very comprehensive (5+ day) assessment by
modifying hundreds of detailed inputs.
- Comprehensive financial analysis -
Calculates project cash flow, cost-benefit analysis,
ROI, NPV, IRR, and payback period
- Pre-populated with default costs and
benefits - Sample input data is pre-populated
throughout the model based on profile data and the
Windows 7 feature assessment and is
re-calculated as inputs are modified. Data/estimate
sources are listed. The user can (and should)
overwrite any of the pre-populated defaults. Default
values are based on detailed customer
studies performed by HCR,
analysis of features, subject matter experts, and a variety of
other research sources.
- Supports most corporate client OS deployment
scenarios - Including hardware refreshes,
forklift upgrades, Lite/Zero Touch Installations,
Software Assurance, etc.
- Licensing analysis – The tool assesses
the costs of common licensing options: Select
Agreement (with and without Software Assurance [SA])
and Enterprise Agreement (EA). The tool also
estimates added costs and benefits of MDOP
(Microsoft Desktop Optimization Pack); which is
included with SA/EA.
- Windows 7 feature assessment –
Enables the user to rate the likely
usefulness/adoption of 180+ Windows7/Vista
features. This assessment impacts the benefit
calculations and the list of enabling features for
each of the hundreds of benefits. The tool
displays the benefit value of each feature.
- Maturity assessment – Leverages
Microsoft’s Infrastructure Optimization (Core IO)
maturity model. Enables the user to assess the
likely impact of Windows 7 on maturity
levels (adoption of best practices).
- Protected, yet customizable - Essentially
all values can be modified. Formulas and other
areas of the model that should not be modified are
protected (locked) to maintain integrity.
- Version check - When opened,
the tool checks to see if a newer version is
available for download.
- Based on industry-standard calculations,
industry-leading methodologies, and extensive
research - It is as transparent as
possible so the user is able to understand how the
costs and benefits are calculated. The
calculation engine is based on or aligned with
research/statistics from a variety of sources,
including Gartner, IDC, Forrester, Help Desk
Institute, SEC, Bureau of Labor Statistics, World
Bank, salary surveys, Information Week, detailed
Windows 7 TCO studies, over 80 published Windows 7
case studies, and many
others.
- Extensive use of graphs/charts
to enhance understanding of results (for example,
dynamic feature-benefit maps).
- User-friendly - The workbook contains
instructions, descriptions, and references. Results
are updated real-time and are displayed graphically
throughout the model. Includes macros to
restore defaults and mark user-modified cells. Although the model is
user-friendly, we recommend users have at least a
moderately-advanced understanding of business value
concepts and operating systems to develop a credible
business case.
- See Terms of Use
*NOTE: Pre-populated (default) cost and
benefit data should not be used for making investment
decisions. This tool cannot accurately/credibly
estimate costs/benefits without significant user review,
validation, and adjustment of many data inputs (the
detailed inputs should be customized for each particular
organization). Pre-populated data is based on
research, but may not represent average/typical project
results and may not be based on statistically significant research.
Pre-populated data should only be used as a starting place for
assessing the business value of your particular
organization and initiative.

Sample Results
Model Components / Flowchart
The flowchart below graphically presents the
components of the model and how to navigate the model.

Model Components / Flowchart
Costs (the
investment)
All one-time and on-going costs required to
implement/deploy, adopt, maintain, and support Windows 7
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Design, Engineering, &
Management
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Hardware and Software Costs
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Application Compatibility
Testing & Remediation
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- Envisioning – situation/needs assessment
- Planning – determine strategy, methods, and
configurations
- Developing – image engineering, infrastructure
remediation
- Stabilizing - lab tests and pilot deployments
- Deploying – zero or lite touch installations
(ZTI/LTI)
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- Vista License
- Software assurance
- Hardware replacement and upgrades
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- Application compatibility/regression testing
- Application upgrade & replacement costs
- Application modifications
- Re-scripting / repackaging
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End-User Costs
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IT Training &
Help Desk Costs
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Installation/Deployment Labor Costs
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- Downtime during the
upgrade
- Personalization
- Resolution of issues
- Training (formal classroom
and self-study)
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- Training (formal classroom
and self-study)
- Temporary increase in help
desk calls
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- In-house vs. outsourced
- Zero Touch, Lite Touch and
manual installations
- Logistics, image and application installation,
user state migration, resolution of issues, etc.
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Sample Results
IT Labor TCO (Total
Cost of Ownership)
Annual on-going/recurring labor and services required
to support and maintain the “as-is” (current or status
quo) and “to-be” (after Windows 7 is deployed)
environment
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PC Management Services
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Help Desk (Tech Support)
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Network Mgmt Services
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Application Development &
Support
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- PC HW / SW Evaluation
- PC Image Management
- User Admin & Provisioning
- Application Management
- Software Deployment
- Security Assessment & Planning
- Security Patch Management
- Security Incident Remediation
- Data Mgmt, Backup & Restore
- Tools/GPO Management
- 3rd Level Support
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- Proprietary Applications
- Standard Desktop Software
- Operating Systems
- Hardware (except printers)
- Data Communications/ Network
- Password Resets
- Databases
- Service Requests
- Voice Communications
- Printers
- Others
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- Network management
- Hardware management
- Operating system support
- Server application mgmt
- Security
- Storage management
- Database Mgmt & Admin
- Other
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- Application Development
- Design
- Development
- Testing
- Support
- Administration & Other
- Planning
- Purchasing
- Finance
- Training
- Senior
management
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Sample Results
Quantified
Benefits
Direct and Indirect benefits enabled by the
initiative – the “return” part of ROI
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IT Labor/Services TCO
Savings
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Other Direct Cost Savings
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User Productivity Benefits
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- PC Management Services
- Help Desk (Tech Support)
- Server & Network Mgmt Services
- Application Development & Support
- Administration & Other
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- Reduce/avoid current/planned software due to
Windows 7 features
- Reduce Power/Electricity Usage
- Remaining Current - Reduce costs of upgrading to
Windows 7
- Reduce/Avoid Travel & Commuting Expenses
- Reduce Other business/IT expenses
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- Data & Information Access/Analysis
- Support, Self-Help, & Learning
- Performance
- Mobility & Remote Connectivity
- Security & Privacy
- System UI Navigation
- Availability & Reliability
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Sample Results
Non-Financial KPIs (Key Performance Indicators)
Not all benefits can credibly be translated into
financial ($) benefit terms. These are sometimes
referred to as intangible benefits. The workbook
provides a structure to estimate how the initiative may
impact the non-financial KPIs below:
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Business Objective
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KPI / Metric
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Security Vulnerabilities
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# of PC-related security vulnerabilities
(attack surface)
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Security Breaches
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# of PC-related security breaches per year
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Application Delivery Agility
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Time (days) to package and deploy apps
(request to delivery)
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Security Compliance
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Security baseline configuration (% of PCs in
full compliance)
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Best Practice Adoption
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% of Microsoft Core Infrastructure
Optimization best practices adopted
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Service Level Agreement Performance
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SLA achievement (% of desktop-related
incidents resolved within SLA requirements)
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User Desktop Experience Satisfaction
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% of users that are highly satisfied (if
surveyed)
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System Response Time
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Average system (local/LAN/WAN) response delay
(Seconds)
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Security Vulnerabilities
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# of PC-related security vulnerabilities
(attack surface)
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Sample Results
Key Windows 7 Features Assessed
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Applications
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Administration / Deployment
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Mobility / Networking
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Development Platform
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- IE8 Accelerators
- IE8 Web Slices
- IE8 SmartScreen Filter
- IE8 Automatic Crash Recovery
- Calculator / Paint / Sticky
Notes
- Gadgets improvements
- Windows Live Services
- Windows Live Essentials
- WordPad
- XPS Viewer
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- App Compatibility improvements
- VHD image management and
deployment
- Boot from a VHD file
- DISM
- Dynamic Driver Provisioning
- AppLocker
- Problem Steps Recorder
- Virtual Hard Disk support
- PowerShell 2.0
- Multicast Multiple Stream
Transfer
- Windows Troubleshooting Packs
- Management of external
machines
- Group Policy improvements
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- Improved battery life
- Mobile Link
- Direct Access
- VPN Reconnect
- BrancheCache
- DirectAccess
- VDI Enhancements
- HomeGroup
- Wireless Device Network
- Wake on Wireless LAN
- Windows Connect Now (WCN)
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- Scenic Ribbon
- Animation Framework
- Touch APIs
- Manipulation and inertia APIs
- Handwriting and Ink
- Gadgets Platform enhancements
- Library APIs
- Device Platforms
- Windows Biometric Framework
(WBF)
- Services platform
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Performance /
Reliability
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Navigation /
Search
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Security and
Compliance
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- Device Stage
- Location Aware Printing
- Blu-Ray support
- USB alternative support
- Sensor and Location
Platform
- Performance imprvmts
- Reliability Improvements
- Startup Repair
- Windows Recovery
Environment
- Unified Tracing
- Remote access to
reliability data
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- Action Center
- Aero enhancements
- Aero Peek
- Aero Snaps
- Aero Shake
- Jump lists
- Windows Touch
- Speech Recognition
improvements
- Libraries
- Search Federation
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- BitLocker improvements
- BitLocker To Go
- Credential Manager
- UAC improvements
- Windows Filtering Platform
- Auditing
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Sample Results
Key Vista Features Assessed (for
organizations upgrading from Windows XP)
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Security and Compliance
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Management
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Mobility
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Deployment
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- IE7+ Security
- Network Access Protection (NAP) Client
- User Account Control (UAC)
- BitLocker™ Drive Encryption
- Windows Firewall
- Windows Defender™
- Windows Service Hardening
- Windows Resource Protection
- IE7 Protected Mode
- Encrypted File System
- Windows Rights Management Client
- Biometrics
- Cryptography Services
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- New Group Policies (e.g. Control over Power
Management Settings and Device Installation)
- Next-Generation TCP/IP Stack (e.g. IPv6)
- Performance Monitoring and Logging
- Event Forwarding / Event Viewer
- Remote Assistance
- Task Scheduler
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- Corporate Roaming
- Folder Redirection
- Offline Files and Folders
- RDP over HTTP
- Remote Desktop
- Windows Meeting Space
- Tablet PC
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- Application Compatibility Toolkit Version 5.0
(ACT)
- Subsystem for UNIX-Based Applications (SUA)
- Virtual PC Express
- Multi-Lingual UI (MUI)
- Windows Imaging (WIM)
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Reliability
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Networking
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Search & Organize
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Performance
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- ShadowCopy Backup
- System Image Backup
- File Backup and Restore
- Built-In Diagnostics
- Restart Manager
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- Next-Generation TCP/IP Stack (e.g. IPv6)
- Network Diagnostics and Troubleshooting
- Improved Wireless Networking
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- Speech Recognition
- Digital Media
- Internet Explorer 7+
- Windows Aero™
- Sidebar and Gadgets
- Instant Search
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- Auto Disk Defragmentation
- Fast Sleep and Resume
- Windows ReadyBoost™
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MDOP Products Assessed
- Application Virtualization (SoftGrid)
- Application Inventory Service
- Advanced Group Policy Management
- Diagnostics and Recovery Toolset
- System Center Desktop Error Monitoring
- Microsoft Enterprise Desktop Virtualization
Terms of Use / End-User License Agreement (EULA)
By using the software/document, you accept these
terms. If you do not accept them, do not use the
software.
- If your organization has purchased an
enterprise-wide license to use this
software/document throughout your
organization: You may NOT distribute this
software/document to anyone except employees
of the organization.
- You may NOT sell, rent, lease, or lend
this software/document or
portions/derivations of it.
- You may NOT create derivative works from
or "reverse-engineer" this
software/document.
- You may only modify portions of the
software/document designated as "Input"
cells (light yellow cells with
double-outline and blue text).
- You may NOT attempt to modify any
“Protected”/”Locked” portions of this
software/document.
- You must maintain all copyright and
other notices contained in this
software/document.
- You may incorporate only static (e.g.
values, graphics) portions of this
software/document within other documents
(e.g. a business case report) as long as the
dynamic (e.g. equations, macros)
functionality of the workbook is not also
incorporated or duplicated.
- If this is a free “Preview”: You may
use, copy, redistribute, display, print, and
reproduce this software/document.
Model Use Instructions
- Read the "Terms of Use" and "Disclaimer".
- Before making any changes to the workbook, save the workbook under a
different name. This will preserve the original default values and formulas so
you may return to them at a later time.
- Navigate the workbook using the
worksheet tabs at the bottom. Start with the "Profile" and “Features”
worksheets. These worksheets contain the most important cost and benefit
drivers. You will also see a summary view of the costs and benefits of the
scenario modeled. Enter/edit data in the "input" (light yellow) cells with blue
text and double outline. Edit (overwrite) the default values to customize
results for your particular organization/initiative.

- Review the “ROI”
worksheet to pre-view the costs and benefits.
- Review the detailed default
metrics and calculations in the IO, cost (red tabs), benefit (green tabs), and
risk (yellow) worksheets.
- The "Financial Analysis" report (or any other
worksheet) can be printed or saved as PDF/XPS. Portions of the model may be
incorporated (e.g. “Paste Special As Picture”) into a more comprehensive
business case-type report.
- Additional instructions are provided in the
model
- If fee-based consultative guidance and/or customizations are
desired, contact HCR.
Disclaimer
Results should be considered estimates only. It
is intended to help guide customers in better
understanding approximate costs and benefits of various
scenarios. Due to limitations of simulation tools,
actual results may differ significantly.
Deployment/investment decisions should not be based on
the results of this tool alone -- it is not intended to
be a substitute for professional advice.
This information is provided to you as a tool “as is”
with the understanding that there are no representations
or warranties of any kind either express or implied.
HCR and suppliers/vendors disclaim all warranties
including, but not limited to, implied warranties of
merchantability or fitness for a particular purpose.
HCR and suppliers do not warrant or make any
representations regarding the use, validity, accuracy or
reliability of the tool or the results of the use of the
tool. In no event shall HCR or suppliers be liable
for any damages, including those arising as a result of
HCR or supplier negligence, whether those damages are
direct, consequential, incidental, or special, flowing
from your use of or inability to use the tool, or
information provided herewith, or results of the tool's
use, even if HCR or suppliers has been advised of the
possibility of such damages.
Model Support
HCR can provide fee-based services, including
telephonic support, workbook customizations, and
comprehensive consulting engagements to assist with
business case development and validation.
For More Information
Hall Consulting & Research (HCR);
info@hallcr.com;
412-344-5103; hallcr.com

The dashboard enables rapid entry of company/scenario
information for a rapid ROI analysis
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